Last updated: 2026-10-29
Failures and credits
Confirmed fails return credits. A job still processing is not a failure.
Credits are returned for confirmed failed renders. Pending or uncertain renders stay reserved until status is resolved. A credit return is not the same as a cash refund.
Money refunds
Contact support@outstandingtiny.com with your account email and order / transaction ID. We aim to acknowledge within 2 business days and process eligible refunds within 5–10 business days.
Eligible
- Duplicate charge or clear billing error — full refund of the erroneous charge
- Unused credits within 7 days of purchase — full refund if no video credits from that purchase were used
- Statutory rights that cannot be waived in your place of residence
- Termination by us without your breach, or discontinuation of the paid service — refund of unused, unexpired prepaid credits even outside the 7-day window. For each pack, the refund equals the amount actually paid multiplied by the unused credits divided by the original credit count. Free or promotional credits have no cash value. Pending jobs are reconciled when their outcome is confirmed; we process the refund within 5–10 business days after termination and that reconciliation, to the original payment method where supported or an alternative agreed with you.
Generally not refundable
- Credits used for a successful render
- Purchases after the 7-day unused window (except duplicate/error, termination by us without your breach, or required by law)
- Accounts terminated for Terms violations (unless required by law)
Payments
Payments via Waffo Pancake. Your statement may show outstandingtiny. We do not store full card numbers.